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Job Details

EXL Risk Control / Castle High Value

Loss Control Consultant

Loss Control - Res. & Com'l

Loss Control - Residential - Interior / Exterior

Life and Work Proven in Lieu of Diploma

10 years

Part Time Employee < 32 Hours

Mobile Office Virtual Employee's Home


Springfield, Massachusetts, United States

Loss Control Consultant - Springfield, MA (Part Time)

Company Overview and Culture

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.

The Company

Commercial line insurance carriers rely on EXL Risk Control as a key business partner through our EXL Risk Control service offerings. We offer a variety of field inspection and risk control services to support our clients’ underwriting processes. EXL’s consultants deliver industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition.

The Position

EXL Survey and Risk Control is seeking skilled professionals who possess 10+ years of experience with a major insurance carrier and/or national broker in commercial Property & Casualty Risk/Loss Control, excellent communication skills, computer proficiency, and a commitment to meeting client quality and timeliness standards. Those with these skills as well as knowledge or experience in commercial insurance, inspections, or fire and safety assessments are encouraged to apply.

You will be responsible to schedule on-site surveys and provide risk evaluation and risk improvement reports to insurance industry clients. These reports contain information necessary to underwrite a commercial insurance policy and may include recommendations to control and/or correct potential loss producing conditions associated with that policy. You will be expected to manage assignments you accept, successfully secure customer appointments within a local territory and complete work assignments on time.

You may work on special projects or conduct more challenging risk evaluation surveys or risk improvement service requests that utilize your education, professional certifications, and overall risk control skills level. Insured businesses range from Middle Market to Large Multi-location commercial size.

Consultants will work from their home or office, and travel to local commercial business operations (i.e.) retail businesses, restaurants, hotels, apartment buildings and complexes, construction operations and jobsites, various types of manufacturers, churches, schools, etc. You will assess the risk for various commercial insurance lines of business that can include Property, General Liability, Workers Compensation, Auto/Fleet, Products Liability, Inland Marine and Builders Risk.

Come join the EXL Survey and Risk Control team!

The Location

Springfield, MA and surrounding areas

Why Apply?

  • Superb training program
  • Work from home
  • Excellent culture and team
  • Career advancement opportunities

More on the Job

This is a non-exempt, work-from-home, employee position in which the Loss Control Field Consultant is expected to conduct Loss Control Assessments, Loss Control Consulting Services, Loss Control Service Proposals, Phone Surveys, and Desk Surveys. Loss Control Field Consultants must complete the requisite number of surveys each month to achieve personal revenue production goals. Additional responsibilities may include mentoring, quality review and other special projects as directed by manager.

Commercial Lines Risk Control Surveys

  • Conduct underwriting surveys and loss control assessments on commercial businesses

  • Observe and evaluate risk for various commercial insurance lines of business including Property, General Liability, Workers Compensation and Auto/Fleet.

  • Engage business owner to discuss and evaluate corporate safety culture, loss history, risk management controls and maturity of company safety programs

  • Document all hazards observed for underwriting and make recommendations for risk improvement.

  • Complete a detailed survey report write-up, including narrative assessment

Other Duties

  • Phone and Desk Surveys

  • Call and interview policyholders per guidelines from clients

  • Conduct supplemental research as needed per specific work orders

  • Complete detailed survey report write-up, including a narrative assessment

Knowledge, Skills, and Abilities Needed

  • 10+ years of experience with a major insurance carrier and/or national broker in commercial Property & Casualty Risk/Loss Control

  • CSP or ARM designations preferred but not required

  • Excellent professionalism and emotional intelligence

  • Strong analytical skills and resourcefulness

  • Solid aptitude for risk assessment and replacement cost valuations

  • Excellent written and oral communications

  • Knowledge in use of computer equipment, software, and general office equipment (we’ll leave this in)

  • Ability to manage multiple surveys at once and handle time sensitive urgencies

  • Willingness to travel


Please be aware that EXL requires all employees to be vaccinated for COVID-19. This position will require the successful candidate to obtain and show proof of a vaccination. EXL is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.

Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.